Notice of Privacy Practices

This notice outlines how medical information about you may be used and disclosed, and how you can access this information. Please review it carefully.

Applicability

This Privacy Notice applies to all patients of Everhealth LLC. We are dedicated to protecting the confidentiality of your medical information as required by law. This document details our practices related to the use, protection, and disclosure of your medical records and information.

Use and Disclosure of Medical Information

• Treatment: Your medical information may be used to provide medical services and supplies and disclosed to others involved in your care.
• Payment: We may use and disclose your information for billing purposes and to process payments for the services provided to you.
• Operations: Medical information is used to improve care quality and for business management purposes.
• Research: Your information may be used or disclosed for research with protective measures in place.
• Required by Law: We may disclose information when required by law, such as for reporting abuse or neglect.
• Public Health and Safety: Information may be disclosed for public health purposes and to prevent serious threats to health or safety.
• Health Oversight Activities: Information may be shared with government agencies overseeing healthcare services.
• Coroners, Medical Examiners, and Funeral Directors: Information may be disclosed to assist in their duties following a patient's death.
• Organ and Tissue Donation: Information may be used to facilitate organ or tissue donation and transplantation.
• Military, Veterans, and National Security: Information may be released as required by military command or federal officials.
• Judicial Proceedings: Medical information may be disclosed in response to court orders, subpoenas, or warrants.

Information with Additional Protection

Certain types of medical information have additional protection under law. Everhealth is required to get your permission before disclosing this information in many circumstances.

Other Uses and Disclosures

For uses or disclosures not covered by this Notice, Everhealth will seek your permission.

Electronic Communications (Text and Email)

Everhealth LLC may communicate with you via text message (SMS) or email for administrative and healthcare-related purposes, including appointment reminders, billing notices, or general information.

Text Messages (SMS)

If you provide your mobile number and consent to receive text messages, we may send messages related to your care or general practice updates. Your mobile number and opt-in consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

If you no longer wish to receive text messages, you may request to opt out by contacting our office. Note that replying “STOP” may not automatically unsubscribe you, and further confirmation may be required.

Email Communications

If you provide your email address, it may be used for:

• Appointment and billing-related communication,
• Intake paperwork and electronic forms,
• Occasional newsletters and health-related updates.

Everhealth uses a HIPAA-compliant email system through Google Workspace, which is configured to protect your medical information when we send communications. However, standard email is not encrypted end-to-end, and we advise that you do not send sensitive or confidential health information via regular email unless instructed to use a secure method (such as an encrypted message link or patient portal).

You may unsubscribe from non-essential email communications (such as newsletters) at any time by clicking the “unsubscribe” link in the message or contacting our office.

Privacy Contact Information

If you have questions or need to speak with our Privacy Officer, please contact:

• Phone: 713 484-5105
• Address: 2616 South Loop West, Ste 110 Houston, TX 77054

Updates to the Policy

This Privacy Policy may be updated periodically. Notices of significant changes will be posted on our website.

Patient Rights

You have several rights under HIPAA regarding your medical information, including:

• Communication Preferences: You may withdraw your consent to receive SMS text messages or email communications at any time by contacting our office. If you no longer wish to receive non-clinical text messages (e.g., reminders or general information), please notify us in writing, by phone, or in person. Note that replying “STOP” to a text message may not be sufficient to revoke your consent unless specifically confirmed by our system.
• Access and Amendments: You have the right to request access to, or amendment of, your medical records.
• Accounting of Disclosures: You may request an accounting of certain disclosures of your health information.

To exercise any of these rights, contact our Privacy Officer using the contact information listed above.