Our Office Policies: A Guide for Your Care

Welcome to our clinic! We're committed to providing you with high-quality mental health care in a supportive and respectful environment. To help you understand how we operate and what we expect from our patients, here's a summary of our general office policies. A detailed policy notification will be provided to you along with your initial paperwork.

Office Hours

  • Monday to Thursday: 9:00 a.m. - 5:00 p.m.
  • Friday: 9:00 a.m. - 4:00 p.m.

Our office staff are here to assist you during these hours. Should you need to contact us after hours, please leave a message, and we will get back to you as soon as possible. For emergencies, proceed to the nearest emergency room or call 911.

Support During Off-Hours

For non-urgent issues, leave us a message, and we'll respond during office hours. In urgent or life-threatening situations, always call 911. For immediate support in non-medical emergencies, contact our crisis hotline or other useful numbers provided.

Missed Appointments and Cancellations

Life happens, and we understand that. Please cancel at least 24 hours in advance to avoid a no-show fee and allow us to reschedule you at a more convenient time. Remember, keeping track of your appointments is crucial, and repeated no-shows may lead to discharge from our services.

Insurance and Payment Policies

Ensure we have a copy of your insurance card. Notify us of any changes 24 hours in advance. For self-pay patients or those with non-accepted insurance, we provide receipts for potential insurance reimbursement. However, we cannot guarantee reimbursement. Payments are due at the service time, and we accept cash, credit, or debit cards.

Requests for Mental Capacity/Disability Paperwork

A fee of $250 applies for completing these forms. An assessment visit, separate from regular office visits, is required and is not insurance reimbursable. Completed forms are available one week after the assessment.

Court Appearance Requests

Our providers focus on delivering quality mental health services. Court appearances by our providers incur a fee of $350 per hour, payable in advance.

Discharge Policy

We value a trust-based provider-patient relationship. Situations that may lead to termination include treatment noncompliance, missed follow-up appointments, verbal abuse, noncompliance with office policies, nonpayment, improper use of medication, and disruptive behavior.

Ensuring a Respectful Environment

Our policies are designed to ensure a respectful and efficient environment for both our patients and staff. We encourage open communication and mutual respect to foster a positive treatment experience.

For those requiring assistance with online forms or lacking access to technology, our office is ready to help. Please schedule a time to complete your paperwork with our staff's assistance, ensuring you receive the personalized support you need.

We're here to support your mental health journey every step of the way. Should you have any questions or need further clarification on our policies, please don't hesitate to reach out to us.