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Office policies

Here are some general office policies for your information. A copy of a detailed policiy notification will be given to you with the initial paperwork

Office hours:

The office is open Monday through Thursday from 9:00 a.m. to 5:00 p.m. and Friday from 9:00 a.m. to 4:00 p.m. Office staff are available during this time to answer your questions. After office hours, you may leave a message for the office staff. Your call will be returned as soon as possible during office hours. Do not leave a message if it is an emergency; please go to the nearest emergency room immediately.

Questions or issues during off-hours:

If it's not urgent or life-threatening, please leave a message, and we will get back to you when we return to the office. If you have an urgent or life-threatening situation that arises during or outside of our regular business hours, please call 911. In case of a non-medical emergency and you need to talk with someone, you can contact the crisis hotline. General Hotline: 713-HOT-LINE (468-5463), Teen Hotline: 713-529-TEEN (8336), Espanol Hotline: 713-526-8088, or Family Hotline: 713-228-1505. Other useful numbers: 1-800-SUICIDE (1-800-784-2433; 1-800-273-TALK

Missed appointments and cancellations:

We understand that things come up. We ask that you cancel your appointment 24 hours before your scheduled appointment to avoid a no-show fee. We will be happy to reschedule your appointment for a time that is more convenient for you and your family.

As a courtesy, we call to remind you of appointments, but it is YOUR RESPONSIBILITY to keep track of scheduled office visits and attend your appointments. You must provide us with a working telephone number to contact you. Any cancellation not made at least 24 hours before the scheduled appointment is considered a missed/ No Show appointment and subject to a no-show fee. We may discharge you from the services for frequent no-shows.

Insurance and payment policies:

You are responsible for providing us with a copy of your insurance card. If there is any insurance change, please notify the office 24 hours in advance. You can either fax or give updated information over the phone.

If you carry an insurance policy that we do not accept or do not have insurance, we can still see you as a 'self-pay' patient. We will provide you with the receipt, which you may submit to your insurance company for reimbursement. Please be aware that your insurance company may NOT reimburse you for the full amount of the fee paid or NOT reimburse you at all, and EverHealth is NOT responsible for the insurance company's reimbursement.

Your yearly deductible may vary, and your copay will depend on the annual deductible and the procedure code applicable to the service you receive during that visit. All payments are due at the time of the service. We only accept cash, credit, or debit cards.

Mental Capacity/Disability or other paperwork requests to be filled or signed by an Everhealth provider:

We charge a fee of $250.00 to complete Mental Capacity/Disability forms.

A signed release of information must accompany any form requiring completion. Payment and a signed release of information must be received at the time of the request are made. We cannot complete forms during a regular office visit, and an assessment visit must be scheduled when the payment and the release of information are submitted. Face to face assessment visit is not insurance reimbursable, and we will not bill your insurance. You are responsible for the payment. Completed forms will be mailed/picked up one week after the face to face assessment visit. Everhealth providers will not sign a treatment plan participation request from a foster/group/residential facility because Everhealth only provides outpatient psychiatric assessments and medication management.

Court appearance request:

We are committed to providing you with professional quality service to help manage your mental health needs. For Everhealth Providers to address needs outside of clinic settings such as court appearances will require hourly fees of $350.00 per/hr collected before the court appearance.

Discharge policy

Successful treatment outcomes result from a provider-patient partnership based on trust and mutual respect. Unfortunately, there are times when that trust is broken, and it is in the best interest of the patient to terminate the provider-patient relationship and seek services elsewhere.

The following are situations in which termination is appropriate:

  • Treatment noncompliance: The patient does not follow the treatment plan, or the patient's guardian will not guide the patient to follow the treatment plan.
  • Follow-Up noncompliance: The patient or the guardian of the patient cancels or does not show up for the follow-up appointments as recommended by the provider.
  • Verbal Abuse or threats: The patient or the guardian of the patient or the family member of the patient is rude and uses improper language with the office staff, exhibits violent behavior, makes threats of physical harm, or uses anger to jeopardize the safety and well being of office staff and others around.
  • Office Policy noncompliance: Any and or all violations of the policy and guidelines.
  • Nonpayment: The patient owes and makes no effort to make payment arrangements.
  • Improper use of medication: Receiving the same medication from multiple doctors, altering scripts, abusing the medication, sharing/trading/selling medication, not informing Everhealth about taking other controlled medications-such as pain medications.
  • Disruptive Behavior: Lack of supervision of minors (under the age of 18), loud and unruly behavior causing disruption, disturbance to others and clinic routine, standing in the hallway, and infringing on patients' privacy.

Locations

  • Bryan/College Station
    (979) 383-2074
  • Lufkin
    (936) 229-3621
  • South Loop - Houston
    (713) 808-9781
  • Tomball
    (281) 290-8188

Disclaimer

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NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS WEB SITE. EVERHEALTH IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU OBTAIN THROUGH THIS WEB SITE.